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SHIPPING & RETURNS

SHIPPING POLICY

Our company protects consumer rights and gives priority to customer satisfaction. All kinds of problems related to satisfaction, production and the products you purchase are meticulously evaluated and resolved as soon as possible.

 

International Shipping
 

We offer international shipping all over the world.

 

Product shipment
 

Your products are delivered to the relevant cargo company within 2-8 business days following the order date. Shipping time varies for custom made products.

 

How do I check the status of my order?
 

When your order has shipped, you will receive an email notification from us that will include a tracking number that you can use to check its status. Please allow 48 hours for tracking information to become available.

If you have not received your order within 2 days of receiving your shipping confirmation email, please contact us at info@dolcedevia.com with your name and order number and we will look into it for you.

RETURN AND REFUND POLICY

Our company, which always prioritizes customer satisfaction, gives importance to customer opinions for maximum satisfaction. You can contact us at our e-mail address for all kinds of opinions, suggestions and requests. Since our products are handmade and special products, we cannot accept returns, but otherwise, please contact us. We will be here to assist you.

SITE TERMS OF USE

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Please read these 'site terms of use' carefully before using our site.

It is assumed that our customers who use and shop on this shopping site have accepted the following terms:

The web pages on our site and all pages linked to it (the 'site') are the property of and operated by Dolce De Via (Company) at dolcedevia.com and its subdomains. By using and continuing to use the service on the site, you ('User') are subject to the following conditions while using all the services offered on the site; You agree that you have the right, authority and legal capacity to sign a contract in accordance with the laws to which you are bound and that you are over the age of 18, that you have read and understood this contract and that you are bound by the terms written in the contract.

 

This contract imposes the rights and obligations of the parties on the site that is the subject of the contract, and when the parties accept this contract, they declare that they will fulfill the aforementioned rights and obligations completely, accurately, on time, and within the terms requested in this contract.

 

1. Responsibilities

a. The company always reserves the right to make changes on the prices and the products and services offered.

b. The company accepts and undertakes that the member will benefit from the contracted services, excluding technical failures.

c. The user agrees in advance that he will not reverse engineer the use of the site or take any other action to find or obtain the source code of them, otherwise he will be responsible for the damages that may arise before the third parties, and that legal and penal action will be taken against him.

d. The user, in his activities on the site, in any part of the site or in his communications, is against general morality and good manners, is against the law, injures the rights of third parties, is misleading, offensive, obscene, pornographic, injures personal rights, violates copyrights, encourages illegal activities. agrees not to produce or share content. Otherwise, he is fully responsible for the damage and in this case, the 'Site' officials may suspend or terminate such accounts, and reserve the right to initiate legal proceedings. For this reason, it reserves the right to share information requests from judicial authorities regarding activity or user accounts.

e. The relations of the members of the site with each other or with third parties are under their own responsibility.

 

2. Intellectual Property Rights

 

2.1. All proprietary or unregistered intellectual property rights such as title, business name, trademark, patent, logo, design, information and method in this Site belong to the site operator and owner company or the specified person and are under the protection of national and international law. Visiting this Site or using the services on this Site does not grant any right to such intellectual property rights.

2.2. The information on the site cannot be reproduced, published, copied, presented and/or transferred in any way. The whole or part of the Site cannot be used on another website without permission.

 

3. Confidential Information

3.1. The company will comply with its policy on the processing of personal information transmitted by users through the site, as declared on the website.

 

 

4. No Warranty:

THIS AGREEMENT ARTICLE SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. THE SERVICES PROVIDED BY THE COMPANY ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITH NO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. MAKES NO WARRANTY OF ANY KIND, STATUTORY OR OTHERWISE.

 

5. Registration and Security

The user must provide accurate, complete and up-to-date registration information. Otherwise, this Agreement will be deemed to have been violated and the account may be closed without informing the User.

The user is responsible for the password and account security on the site and third-party sites. Otherwise, the Company cannot be held responsible for data loss and security breaches or damage to hardware and devices.

 

6. Force Majeure

 

not under the control of the parties; Natural disasters, fire, explosions, civil wars, wars, uprisings, public movements, declaration of mobilization, strikes, lockouts and epidemics, infrastructure and internet failures, power outages (collectively referred to as "Force Majeure" below) arising from the contract. If the obligations become unfulfillable by the parties, the parties are not responsible for this.In this period, the rights and obligations of the Parties arising from this Agreement are suspended.

 

7. Integrity and Applicability of the Agreement

 

If one of the terms of this contract becomes partially or completely invalid, the rest of the contract will continue to be valid.

8. Changes to the Contract

The company can change the services offered on the site and the terms of this contract, partially or completely, at any time. Changes will be effective from the date of publication on the site. It is the User's responsibility to follow the changes. The user is deemed to have accepted these changes by continuing to benefit from the services offered.

9. Notification
All notifications to be sent to the parties related to this Agreement will be made via the known e-mail address of the Company and the e-mail address specified by the user in the membership form. The user agrees that the address he/she has specified while signing up is a valid notification address, that he/she will notify the other party in writing within 5 days in case of change, otherwise notifications to this address will be deemed valid.

10. Evidence Convention
In all kinds of disputes that may arise between the parties for the transactions related to this contract, the books, records and documents of the Parties, computer records and fax records will be accepted as evidence in accordance with the Law of Civil Procedure No. 6100, and the user agrees that he will not object to these records.

11. Dispute Resolution
Istanbul (Central) Courts and Enforcement Offices are authorized to resolve any disputes arising from the implementation or interpretation of this Agreement.

 

Email: info@dolcedevia.com
Tel: +90 (212) 510 74 43

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